“A Day in the Life” Series: Application Support Specialist

“A Day in the Life” Series: Application Support Specialist

Meet: Lukas

Title: Application Support Specialist

Location: Montvale, NJ

Time with Sulzer: 5 years

Team Size: 8


Quick overview of role:

As an application support specialist I am responsible for managing the various software applications developed by us, Sulzer US, LLC or by a third party.



On an average day…

9:00am – Usually my day starts around 9 am. The first thing I do is check the status of the applications to see if they survived the night .

10:00am – Shortly after warming up for the day, I start the daily for my current project for Rolls Royce. I communicate with the people at Sulzer in Germany to coordinate the next steps. We talk about what was done the previous day, and what needs to be done within the upcoming 24 hours. Recently, we introduced the Scrum approach across a few projects so I am still trying to get used to it.  

11:00am – Here the work begins. I analyze the user stories that were submitted for one of my applications. The stories may vary from simple issues like login problems, to data analysis, and collections or debugging .

12:00pm – Around this time I have my lunch, which I mostly prepare myself. After a few years of practicing, it became a hobby of mine. My go-to is pasta with sauce, since doesn’t take too long to make.

1:00pm – Coming back after the break I continue with the stories.

4:00pm – Every other week, I connect with my colleagues from BMW in California to plan the next steps for the use cases. We’re helping the environment with this project by attempting to reduce the load on the grid, while the participants are charging their electric vehicles. The users who participate will be rewarded in the end. To read more about ChargeFoward, check out this article: //www.sulzer-us.com/bmw-chargeforward/

6:00pm – At the end of the day, I like to reflect on what I’ve done by updating JIRA – our ticketing system.



Favorite part about role:

I enjoy the variety of projects that I get to work on. Each individual one has its own level of analysis: some may be easy and others may be complex, which takes longer to complete. I love how each story is unique.

Words of advice for someone starting their career:

Don’t be afraid to try new things – you hear it everywhere but I think it’s very important. Sometimes things don’t go right, so try a new technique and be creative. At first, I thought there was only one way to approach my work but I learned that’s not true; there will always be another way to “workaround” it.







About the Author

Cassidy Layton